TERMS & CONDITIONS

Thank you very much for visiting Lighthouse Leather Before placing an order please read & the terms & conditions carefully. Please note that LighthouseLeather. reserves all the rights to change the terms & conditions and it can be changed anytime.

ORDER POLICY

Once an order is placed by the customer it will be confirmed by us within the next one working day. After that we will proceed on shipping by following our shipping policy. Lighthouse Leather reserves the right to cancel the order based on product availability & in the case of advance payment customer will be refunded by following our refund policy. Once the order is confirmed then customer unable to cancel the order for both Cash on Delivery (COD) & prepaid payment orders.

PRICING POLICY

The prices displayed on the website are quoted in Bangladeshi Currency (BDT). In the case of pricing mismatch for system malfunction authority reserves the right to cancel any order anytime. Please be noted, online and outlet product prices can be differing sometimes according to our promotional activities.

CASH ON DELIVERY POLICY INSIDE DHAKA:

1. During delivery customers must have to check the products (Color, size, quality and quantity) in front of the delivery agent and after that no complain will be accepted.

2. The customer can change if he wants, but the product must not be used. if we send the correct product and if the customer chooses to change or replace at his wish then the delivery charge will be applied each time.

3. No return fee will be applicable if the customer returns the product after checking the product in front of the delivery Men.

4. Delivery time: 3 working days.

5.Return/Exchange will be applicable as per our replacements policy.

6. Lighthouse Leather reserves the right to change any policy any time.

OUTSIDE DHAKA:

1. Customers must have to check the products (color, size, quality and quantity) in front of the delivery agent at the time of delivery and no complaints will be accepted.

2. The customer can change if he wants, but the product must not be used. if we send the correct product and if the customer chooses to change or replace at his wish then the delivery charge will be applied each time.

3. No return fee will be applicable if the customer returns the product after checking the product in front of the delivery Men.

4. Customer will get home delivery in Thana level and some cases customer has to collect from Courier point.

5. Delivery charge of Tk 130 is applicable for both cash on delivery (COD) and advance payment modes. | Delivery charges may be higher due to variation in product quantity and weight |

6. Delivery time: 5 working days.

7. Return/Exchange will be applicable as per our replacements policy.

8.Lighthouse Leather reserves the right to change any policy any time.

QUALITY & COLOR INCONSISTENCY

We always try to provide best quality products at reasonable prices to our valued customers. So, we believe customers will be satisfied with our price range and product quality. In case of unexpected quality problem of any product, we have 360 days’ warranty facility. We have tried our best to put the actual color of the products on the website and the images provided on the website are exactly the same as the actual products. Please note that due to lighting, graphics and monitor visual inconsistencies, colors may appear slightly different.

SOCIAL MEDIA FRAUDULENCE

If any customer share his/her personal phone number in our Lighthouse Leather facebook page and if he/she is being frauded by any frauder we will not be responsible for that. He must be aware of our Bkash merchant number and in case of any doubt call our call center and confirm the payment.

REFUND POLICY FOR ONLINE:

1. If we are unable to deliver the product ordered.

2. If mistakenly we deliver different products without informing the customer.

3. If the customer has received the faulty product.

In case of above points as per the Government’s Digital Policy 2011, refund will be executed within 7-10 days in case of advance payment. Refund will be applicable for online orders only.

SHIPPING POLICY

We have home delivery services within Dhaka city and outside Dhaka, Maximum delivery time is 3-5 working days within Dhaka Metropolitan and 7-10 working days outside Dhaka (Delivery time may vary according to government policies, weather calamities, unforeseen circumstances). As we engage with courier partners for product delivery, the delivery process is not entirely under our control. If the product is damaged or lost for any reason, we will take appropriate action considering the circumstances.